Delivery, Shipping & Returns

Delivery

When you place an order with Uniform Australia Online Store, we immediately email you the Order confirmation. If you further need to contact us regarding  your order please email us with the order number to sales@uniformaustralia.com.au

Delivery Time

Without Embroidery or Screen-printing:  3 - 7 working days from receipt of payment for the order if the item is in stock. Incase if there is any back order, we will contact you and let you know. 

With Embroidery or Screen-printing: Approximately 2-3 weeks from receipt of a written order, signed artwork approval and receipt of deposit for the order with logo. However, if your order is for a specific event or need early delivery please let us know your deadline at the time of order confirmation. Delivery is subject to sighting artwork and stock availability at the time of ordering.

Shipping

Uniform Australia online delivers Australia wide: Minimum freight and handle fee is $15.00.

Free Shipping:  Free shipping offer is applied at checkout for purchases over $700.Free delivery promotion is valid for Australian standard ground shipping within the Australian mainland and Tasmania.

A signature may be required on delivery, so please provide a delivery address where someone will be available to receive your goods. A work address is often a good option. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up.  

 RETURNS POLICY 

Purchasers wishing to return goods should contact Uniform Australia Online and request a Return Authorization number. Only goods specified on the Return Authorization may be returned.

CUSTOM MADE OR DECORATED* ORDER ITEMS CANNOT BE RETURNED AFTER FINAL ARTWORK APPROVAL AND PRODUCTION, UNLESS IT’S OUR PRODUCTION ERROR.

Custom made, or decorated* order items may not be returned. Once the Custom made, or decorated* order items are ordered & art work approved it cannot be cancelled by the purchaser. Please contact us immediately if you receive the product with error or mistake.

 *Embroiderd, screen-printed, sublimated, vinyl etc

REFUNDS

• There is a full refund offered or exchange for any faulty item. Some items are covered by a manufacturer's warranty, which is generally included with the item you have purchased.
• Items that display "Fair wear and tear" are not considered "faulty".

EXCHANGES

• Please choose carefully since we DO NOT REFUND or EXCHANGE items that are incorrectly chosen, or where you change your mind. This includes items which are the incorrect colour or size (unless it is our error).
• When Purchasing Boots, we will exchange a  boot if you have chosen the incorrect size, subject to the return postage paid by you and you must also pay for the postage  to resend the correct boots.

 BOOT RETURNS

• If You would like to exchange an item please contact us before returning the item to obtain an authorised return number.
• Return the unwanted item to us with the original packaging and all  tags must be intact. (Return postage is at your cost). We will post out another item (you will incur additional postage costs).
• Return postage is at your risk, we strongly recommend the use of "Registered Post" . We accept no responsibility for items that are sent via regular postage.

All returns for incorrect ordering must be within 7 days from the date of delivery. Returns after this date will be considered, but not necessarily honoured.